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Decrypt .pdff files and remove pdfhelp@india.com ransomware virus

6 min read
Those infected with the .pdff file extension virus, which is part of the STOP ransomware family, should try to address the problem using the steps below.

It takes unparalleled efforts to tackle a ransomware compromise, whether it’s a mainstream strain or one of the few infections operated by high-profile cyber extortionists. The .pdff ransomware doesn’t appear to represent the latter category. It is the latest version of the STOP crypto virus lineage, which has been around for nearly a year but hasn’t exhibited any notable outbreaks until recently. Now in 2019, the crooks behind it seem to be showing the ambitions to enter the big race as they are launching fresh editions of the perpetrating code on a regular basis. As the above conventional labeling suggests, the current build appends the .pdff extension to encrypted data items. Just like its forerunner, the .djvu Trojan, it drops a note with the demands named _openme.txt. While it’s unclear so far which cryptographic algorithm is being used to render the data inaccessible, most victims are stuck trying to get their files back, with the only effective recovery coming down to the use backups, if any.

Encrypted files with the .pdff extension
Encrypted files with the .pdff extension

Whereas the ransom note looks pretty much identical to the one left by the previous variant of the blackmail malware, the main difference is the attackers’ contact information. This time, the email addresses that the user is instructed to reach out to include pdfhelp@india.com and pdfhelp@firemail.cc. The malefactors’ way of reinstating the hostage data is all about purchasing the decrypt tool along with the unique key assigned to every victim. According to the TXT how-to document, one file can be restored without payment as long as it doesn’t contain any important information. This is supposed to be some kind of a reassurance that the method imposed upon the victim actually works. Another noteworthy component of the offending tactic is that the felons offer a 50% discount if contacted during the first 72 hours. In response to a message sent to one of the above-mentioned addresses, the .pdff ransomware distributors will send the size of the ransom ($500-1,000 worth of Bitcoin) and the receiving BTC address.

_openme.txt ransom note generated by the .pdff ransomware
_openme.txt ransom note generated by the .pdff ransomware

The .pdff ransomware is doing the rounds is the classic way, so to speak. Its proliferation relies on malicious spam. Thousands of booby-trapped emails are being disseminated into the wild by means of a botnet. The subject of these messages can be anything from the invoice theme to phony notifications allegedly coming from one’s ISP or provider of other services. The criminals’ main goal at this stage is to get the recipients on their hook and entice them to open the attached file or follow the embedded hyperlink. In most cases, the contagion is an Office document that doesn’t display any text until macros are enabled. If the victim is gullible enough to turn macros on, a stealthy script gets instantly fired up in the background and downloads the .pdff file version of the STOP ransomware. Once the harmful process is executed in the host system, the culprit silently scans the hard disk and removable drives for potentially valuable files. Each one found in the course of this traversal is subject to enciphering.

Again, the remaining workflow is to concatenate the .pdff extension to encrypted files and leave the rescue note on the desktop and in folders containing locked data. Note that the original filenames aren’t skewed in any way and are only blemished with the suffix in question, so an entry named January.xlsx will be renamed to January.xlsx.pdff. Unfortunately, there aren’t too many options at the infected user’s disposal, other than submitting the ransom. Workarounds do exist, and they may help get some files back. Try the methods below to see if they can do the trick.

Pdff ransomware automated removal and data recovery

When faced with ransomware like Pdff, one of the best shortcuts in terms of removal is to use Combo Cleaner, a lightweight and incredibly effective application with PC security and optimization features under the hood. It detects and thoroughly deletes threats while giving you insights into the overall health of your computer.

This program’s protection power spans modules that forestall all known types of malware, including ransomware and browser hijackers, and take your online security to the next level by blocking phishing sites and other suspicious web pages. Follow these simple steps to eliminate the infection for good:

1. Download Combo Cleaner installer.

Download Pdff remover

Combo Cleaner scans your PC with no strings attached, but you’ll have to buy its fully functional version to remove the threats it detects. The disk optimization tools that find large files and duplicates are free to use.

Download and run Combo Cleaner installer on your PC

2. Open the CCSetup.exe file to get started. Several subsequent screens will allow you to make initial customizations so that the program works exactly as you need from the get-go.Setup customizations

3. The installation will be followed by an update of malware signatures. Once this process is through, click the Start Scan button in the left-hand sidebar.Start initial scan

4. Combo Cleaner will then check system locations that are most often polluted by Windows malware. The first scan can take a while to finish.Combo Cleaner scan in progress

5. Combo Cleaner will display a system tray notification as soon as the scan is over. Click the Resolve found threats button to view the results.Scan completed

6. The scan summary shows the names and types of the detected threats as well as their statuses and locations. Click the Remove all threats button and follow further on-screen prompts to get rid of these items.Scan results

Data recovery toolkit to the rescue

Some strains of ransomware are known to delete the original files after the encryption routine has been completed. As hostile as this activity appears, it can play into your hands. There are applications designed to revive the information that was obliterated because of malfunctioning hardware or due to accidental removal. The tool called Stellar Data Recovery features this type of a capability and therefore it can be applied in ransom attack scenarios to at least get the most important files back. So use the app to get an idea of what data can be restored and let it do the recovery job. Here is a step-by-step walkthrough:

1. Download and install Stellar Data Recovery.

Download Stellar Data Recovery

2. Open the application, select the types of recoverable files to look for, and click Next.Stellar Data Recovery main screen

3. Choose the areas you want the tool to recover from and click the Scan button.Select which PC areas to recover from

4. Having scanned the specified locations, the program will display a notification about the total amount of recoverable data. Close the dialog and click the Recover button. This will hopefully help you get some of your valuable files back.Recover files

Pdff ransomware manual removal and file recovery

Some ransomware strains terminate themselves after completing the encryption job on a computer, but some don’t. Furthermore, the Pdff virus may prevent victims from using popular antimalware tools in order to stay on board for as long as possible. Under the circumstances, it may be necessary to utilize the Safe Mode with Networking or System Restore functionality.

Remove Pdff ransomware using Safe Mode with Networking

Remove Pdff ransomware using Safe Mode with Networking

Get rid of Pdff ransomware using System Restore

Get rid of Pdff ransomware using System Restore

System Restore enables Windows users to roll back all changes made to the OS since the latest restore point creation time. This feature can help eliminate the most persistent ransomware. Before going this route, though, make sure System Restore had been enabled prior to the breach, otherwise the method will be inefficient.

  • Open Windows Advanced Options Menu as described in the previous section: hit F8 repeatedly when the PC is starting up. Use arrow keys to highlight the Safe Mode with Command Prompt entry. Hit Enter.Safe Mode with Command Prompt
  • In the Command Prompt window, type cd restore and hit Entercd restore command
  • Type rstrui.exe in the new command line and press EnterType rstrui.exe command
  • When the System Restore screen pops up, click Next, select a restore point that predates the contamination, and use the application’s controls to roll back the system to this earlier state.System Restore window
Be advised that even after the ransomware is removed, files will still be encrypted and inaccessible. The malicious code cleanup part, however, is important because it keeps a relapse of the infection from occurring further on and eliminates all opportunistic malware.

Ways of non-ransom recovery of .pdff files

Cracking the crypto used by this ransom Trojan is more of a science fiction thing rather than an attainable prospect for the masses. This is why the troubleshooting in predicaments of this sort is a matter of two approaches: one is to pay the ransom, which isn’t an option for many victims; and the other is to apply instruments that take advantage of the ransomware’s possible weaknesses. If the latter is your pick, the advice below is a must-try.

Backups can make your day

Backups can make your day

Not only are you a lucky person in case you’ve been backing up your most important files, but you’re also a wise and prudent user. This isn’t necessarily a resource-heavy activity these days – in fact, some providers of online services are allocating a sufficient size of cloud storage space for free so that every customer can easily upload their critical data without paying a penny. Having removed the Pdff ransomware, therefore, all you have to do is download your stuff from the remote server or transfer it all from an external piece of hardware if that’s the case.

Restore previous versions of encrypted files

Restore previous versions of encrypted files

A positive upshot of using this technique depends on whether or not the ransomware has erased the Volume Shadow Copies of the files on your PC. This is a Windows feature that automatically makes and keeps the backups of data elements on the hard drive as long as System Restore is enabled. The cryptoware in question is programmed to switch off the Volume Shadow Copy Service (VSS), but it has reportedly failed to in some cases.

Checking one’s options regarding this workaround is doable in two ways: through the Properties menu of each file or by means of the remarkable open-source tool called Shadow Explorer. We recommend the software-based way because it’s automated, hence faster and easier. Just install the app and use its intuitive controls to get previous versions of the encrypted objects reinstated.

Shadow Explorer

Alternatively, you can leverage the Previous Versions feature, which is native to Windows operating system. This method is more cumbersome that the use of ShadowExplorer, but it can help restore the most important individual files on condition that the ransomware failed to disable the Volume Snapshot Service on the computer. Right-click on a file of choice and select Properties. Then, go to the Previous Versions tab as illustrated below.

Previous Versions

Go ahead and pick the file’s latest backup version on the list. Use the Copy or Restore buttons to reinstate this object to a new path or to its original folder, respectively.

Ransomware Prevention Tips

To avoid Pdff ransomware and other file-encrypting infections in the future, follow several simple recommendations:

  • Toggle your email provider’s anti-spam settings to filter out all the potentially harmful incoming messages. Raising the bar beyond the default protection is an important countermeasure for ransom Trojans
  • Define specific file extension restrictions in your email system. Make sure that attachments with the following extensions are blacklisted: .js, .vbs, .docm, .hta, .exe, .cmd, .scr, and .bat. Also, treat ZIP archives in received messages with extreme caution
  • Rename the vssadmin.exe process so that ransomware is unable to obliterate all Shadow Volume Copies of your files in one shot
  • Keep your Firewall active at all times. It can prevent crypto ransomware from communicating with its C&C server. This way, the threat won’t be able to obtain cryptographic keys and lock your files
  • Back up your files regularly, at least the most important ones. This recommendation is self-explanatory. A ransomware attack isn’t an issue as long as you keep unaffected copies of your data in a safe place
  • Use an effective antimalware suite. There are security tools that identify ransomware-specific behavior and block the infection before it can do any harm.

These techniques are certainly not a cure-all, but they will add an extra layer of ransomware protection to your security setup.

Revise your security status

Post-factum assessment of the accuracy component in malware removal scenarios is a great habit that prevents the comeback of harmful code or replication of its unattended fractions. Make sure you are good to go by running an additional safety checkup. Another benefit of using the antimalware tool is that it will keep ransomware threats from intruding on your computer further on.

Download Pdff removal tool

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One Comment

  1. Niculae gabi

    April 25, 2019 at 3:48 pm

    any removal for .tdude ransom? and recover also..


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